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Your satisfaction is our top priority.
Customer satisfaction is our #1 priority
Frequently Asked Questions
We Owe Your Money Back Guarantee
At Peak Strides, your satisfaction is our top priority. We stand by the quality of our products and services, and if youâre not completely satisfied, we owe it to you to make it rightâguaranteed.
Our Promise
If for any reason youâre not satisfied with your purchase, we offer a 100% Money Back Guarantee under the following conditions:
⢠The product does not meet the description provided on our website.
⢠The product is damaged, defective, or incomplete upon arrival.
⢠You decide to return the product within 30 days of receiving it.
Eligibility for a Refund
To be eligible for our Money Back Guarantee, please ensure the following:
1. The item is returned in its original condition with all tags, packaging, and accessories.
2. A proof of purchase (order confirmation or receipt) is provided.
Order processing times are between 12-24 hours
Our average delivery times are between 2-5 days
Yes, we provide free standard shipping on all orders over R500. For orders under R499, a small shipping fee applies, which will be shown at checkout.
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.